What this means
Clear boundaries at every step.
How to request
Use the cancellation or support action attached to the authenticated order or service case. If that route is unavailable, email marutimotors99999@gmail.com with the Hyper EV reference, transaction date, amount and reason. Do not email card, UPI PIN, CVV, password or OTP details.
Failed, duplicate or unconfirmed payments
A debit without a confirmed Hyper EV order is investigated against the payment-provider record. Duplicate captured payments and payments confirmed by the provider but not attached to a valid order are eligible for correction or refund after reconciliation.
Service visit cancellation
A customer may request cancellation before technician dispatch. Once travel, arrival or diagnosis has started, the disclosed visit or cancellation charge may be retained for work already performed. If Hyper EV or the assigned provider cannot fulfil the accepted visit, the unearned eligible amount will be refunded.
Repair and spare-parts cancellation
An unapproved repair estimate creates no authority for additional work. After an estimate is approved, cancellation depends on labour already performed and parts already ordered, customised, installed or dispatched. Wrong, damaged or materially mismatched items are handled through the linked support and evidence process without limiting mandatory consumer rights.
Vehicle order cancellation
Vehicle cancellation depends on the stage of stock reservation, invoicing, registration, finance, insurance, accessories and dispatch. Any non-refundable amount must have been disclosed before payment and must reflect a lawful charge or cost already incurred.
Refund method and timing
Approved refunds are initiated to the original payment method unless law or the payment provider requires another verified method. Hyper EV records the refund reference after provider confirmation. Banks and payment networks control the final credit time; customers will be shown the available status rather than an invented completion date.
Non-refundable and excluded requests
Completed and accepted services, consumed digital or professional work, installed or customer-damaged parts, and fraudulent or duplicate claims may be ineligible except where applicable law provides a remedy. A denial must record a reason and available escalation route.
Disputes and escalation
If a refund status remains unresolved, reply to the existing support case or email marutimotors99999@gmail.com with the reference. Raising a payment-provider or bank dispute does not remove the need to preserve truthful evidence and cooperate with the investigation.