What this means
Clear boundaries at every step.
Digital services
Account access, digital records, quotations and status updates are delivered electronically after the relevant verification or transaction is confirmed. Temporary maintenance, security review or network failure may delay availability without creating a physical shipment.
Vehicle delivery
Vehicles are fulfilled by the approved dealer or manufacturer identified in the order. The delivery estimate depends on verified stock, payment, finance, insurance, registration, documentation, PDI and customer availability. The final handover date and location are confirmed in the authenticated order workflow.
Spare-parts delivery
Where spare-parts ordering is enabled, availability, colour or variant compatibility, price, taxes, delivery charge and estimated dispatch or delivery time are shown before confirmation. Parts may be delivered to the customer, dealer or assigned service professional according to the order.
Service appointments
A service booking is delivered as a scheduled visit, workshop appointment or approved video consultation. Arrival windows are estimates and may change because of technician availability, distance, safety triage, parts availability, weather, traffic or circumstances outside reasonable control.
Tracking, inspection and delays
Available order and service statuses appear in the authenticated app. Customers should inspect a physical delivery and promptly report shortage, transit damage, wrong item or material mismatch through the linked case. Hyper EV does not fabricate tracking or delivery confirmation when the provider has not supplied it.
Delivery support
For a delivery question, email marutimotors99999@gmail.com with the Hyper EV order or service reference. Do not include passwords, OTPs or complete payment credentials.